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Shine in Dentistry

The team gains the recognition they deserve for hard work and dedication through the CODE Quality Practice. Membership demonstrates that your practice is striving for continuous improvement in patient care, safety and service. Plus CODE supports you by monitoring your compliance and checking it onsite once a year

Shine in Dentistry

MEMBERSHIP OF THE QPS

Membership of the Quality Practice Scheme is awarded to practices that achieve the CODE Total Quality Management (TQM) standards. We will help you to meet the standards by providing a
monitoring service so that you are kept aware of how well your iComply system is being followed by your team, with an annual inspection to check how things have been done.

Cost 
The QPS costs £99 per month for iComply Application members and £129 per month for iComply Manual System members. The joining fee is £250. Quoted fees are exclusive of VAT

MONITORING TAKES TWO FORMS

1. A quarterly report to show if any compliance activities are overdue and how well they have been completed. Note that there is no report in the quarter of your inspection.

2. An annual compliance inspection: The CODE consultant will check that the practice compliance is up to date, that it meets our TQM Standards and that the activities the team members have entered into iComply have been completed as required (by reviewing a selection of them). An action list for any outstanding compliance will be provided.

CODE Total Quality Management - TQM

CODE TQM STANDARDS

CODE TQM is a practice-wide approach of continuous improvement in standards of care, safety and service to patients. Its primary goal is patient satisfaction. Quality Practice Scheme membership is awarded to practices who achieve CODE TQM Standards.

Benefits of membership

Membership of the QPS results in many benefits for your practice, both internally in terms of improved quality standards, and externally in terms of the awards and promotional material to share with your existing and new patients as we well as a listing on the Quality practice website (2017).

Membership includes

  • One practice inspection per year. Note that the cost of the annual compliance inspection alone would usually be £699
  • Quarterly remote compliance monitoring by CODE with a letter to the principal and administrator explaining how the practice is doing and any necessary actions
  • QPS Membership Plaque for the practice upon achievement of membership
  • QPS Certificate for your reception area upon achievement of membership
  • Press pack including PR articles to announce the achievement of your membership and logos for stationary, emails and websites
  • You can enter the Annual Quality Practice Awards and Dinner
  • 200 QPS patient brochures
  • ‘Find a dentist’ on The Quality Practice web site – in 2017
  • If you have not completed your first cycle in iComply, you will be provided with a certificate ‘Committed to Quality in Practice working towards the QPS Membership’

About the scheme

  • QPS subscription is open to iComply members. iComply is the complete compliance application, providing you with all the tasks, templates and automatically updated regulations to take the headache out of compliance. Please visit www.iComply.cc to find out more.
  • When you’ve completed the first cycle of iComply - which usually takes a year - you will qualify to apply for QPS membership. You will then be certified by a CODE consultant against the CODE Total Quality Management standards.
  • CODE provides a 9 to 5 compliance helpline plus you also benefit from quarterly monitoring to check that the team is keeping on track with their iComply activities. This helps you to stay up to date, ready for a CQC/HIW/HIS/RQIA inspection or your next QPS certification.
  • When you meet the Standards you are awarded with QPS Membership and are presented with a wall plaque, certificate and press pack. You will also be supplied with a kit of QPS logos to show your qualification on your stationery, emails and website.

FAQs

  • iComply saves you time and money on compliance, whilst telling you what to do and how do do it. With the QPS, CODE monitors that your team are following the iComply workflow properly and staying on track. When you are awarded QPS membership, there is recognition of your team’s hard work and their commitment to quality, safety, patient care and continuous improvement.
  • QPS certification is based on checking that the iComply activities have been carried out properly. This actually saves the practice owner and manager extra work, because CODE is checking for you by quarterly monitoring and the annual inspection. This can also save the time consuming stress of catching up if compliance falls behind.
  • iComply compliance reports provide evidence that compliance activities have been completed , which enables CODE to monitor and inspect very thoroughly. This isn’t currently possible in a practice without the control and insight iComply provides, however a procedure is being developed to inspect practices who do not have the benefit of compliance management, so that we can open up QPS Membership to all in the future.
  • CODE TQM is a practice-wide approach of continuous improvement in standards of care, safety and service to patients. Its primary goal is patient satisfaction. By completing all the activities in iComply as described, you should meet the TQM standards at inspection and be awarded QPS Membership. You can find the standards on the CODE website.
  • If you don’t meet the standards at the inspection, you will be given an action list and one month to complete the outstanding actions. Following this period, additional evidence will be requested. QPS membership cannot be awarded until the standards have been met.
  • In a survey of the year to March 2016, only 80% of dental practices passed their CQC inspection without a breach, yet in the same period 96% of iComply Application practices passed without a breach. The one iComply practice who had a breach, did to because it had not fully implemented one iComply employment policy. Also, QPS certification happens at one point in time and an inspection such as CQC will happen at another, plus different inspectors may have different opinions.

How to Join the Quality Practice Scheme

As an iComply subscriber you can join the QPS at any time. If you join when signing up to iComply, you’ll benefit from the additional support of compliance monitoring whilst you are working through the first iComply year.

The QPS fee is £99 per month with a joining fee of £250, which is waived if you join both iComply and QPS at the same time.

Find out more about iComply

If you’re not yet an iComply member, you can discover more at www.icomply.cc, where you can find informative videos and testimonials. Alternatively you can arrange a free iComply demonstration using the contact details below.

See how CODE can help your practice Call 01409 254 354